Policy Overview
Sometimes things go wrong with shipments. If your shipment was lost or damaged, or you are dissatisfied and wish to exchange or return an item, please review our policies below.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
- Perishable goods such as food, flowers, newspapers, magazines cannot be returned. (We typically don’t sell these types of items)
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. You must return it to us in order to get any refund due.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If your merchandise was lost or damaged during shipping there are specific instructions you MUST follow to receive a refund or replacement.
LOST Shipments can be claimed after:
- Claim after 20 days of shipping or 14 days from the last tracking Update for Domestic shipments.
- Claim after 30 days of shipping or 14 days from the last tracking Update for international and APO/FPO shipments.
DAMAGED shipments can be filed immediately upon receipt of the package.
You must provide us the following:
- A signed and dated statement indicating you either lost a shipment or received damaged goods
- Proof of damage (if applicable), and any additional documentation we me request to substantiate the loss
- If requested, you must provide us the damaged property so we can submit it to the underwriters. If you no longer have the damaged goods, we cannot file a claim and will be unable to replace your item.
If you were expecting a refund and you have not yet received it, do the following:
- First check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at store@zombieorpheus.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@zombieorpheus.com to request an exchange. Once the exchange is approved, send your item to:
Zombie Orpheus, c/o Joseph Araucto
25812 179th Place SE
Covington WA 98042
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are receiveinga refund, the cost of return shipping will be deducted from your refund, up to the value of the retuned item. If the cost of return shipping exceeds the refund amount, no refund will be issued.
We will ship out the new item once we receive the original item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
If you have arranged to return your product, you should mail your product to:
Zombie Orpheus, c/o Joseph Araucto
25812 179th Place SE
Covington WA 98042
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, up to the value of the retuned item. If the cost of return shipping exceeds the refund amount, no refund will be issued.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at store@zombieorpheus.com for questions related to refunds and returns.